Returns & Complaints

Withdrawal from the contract

If You are a consumer - basicly You have aright to recode from concluded agreement for distance.

You can withdraw from the contract by submitting a declaration of withdrawal from the sales contract, e.g. by e-mail sent to: biuro@estetycznahurtownia.pl

Return the returned item immediately to the address:

Al.Witosa 31 lokal 8A

CH PANORAMA

00-710 Warszawa

however, no later than within 14 days from the day on which you rescinded the contract.

You can withdraw from the contract within 14 days.

The 14-day deadline for withdrawal from the contract begins:

• for a contract in which we issue an item, being obliged to transfer its ownership - from taking possession of things by you or a third party designated by you other than the carrier,
• for digital content - from the date of conclusion of the contract.

To meet the deadline, it is enough to send a statement before its expiry.

The payments made by you, including the costs of delivering items on terms specified in the regulations, will be returned to you without delay, but no later than within 14 days from the date of receipt of the declaration of withdrawal from you.

We may withhold reimbursement of the payment received from you until you receive the item back or provide proof of sending it back, depending on which event occurs first

Remember that the right to withdraw from a distance contract is not payable to the consumer, among others in relation to the contract:

• in which the subject of the service is a non-prefabricated item, manufactured according to the consumer's specification or serving to satisfy his individual needs,
• in which the object of the service is an item subject to rapid deterioration or having a short shelf-life,
• in which the object of the service is an item delivered in a sealed package, which after opening the packaging can not be returned due to health protection or hygiene reasons, if the packaging was opened after delivery,
• in which the subject of the service are sound or visual recordings or computer programs delivered in a sealed package, if the packaging has been opened after delivery
• for delivery of digital content that is not recorded on a tangible medium, if the fulfillment of the service started with the consumer's express consent before the deadline to withdraw from the contract and after informing the entrepreneur about the loss of the right to withdraw from the contract.

Detailed information on withdrawal from the contract can be found in our Sales Regulations.

Complaints

In case  if the product is defective You have a right to make a complaints bases on warrant .

Complaints should be  sent on: biuro@estetycznahurtownia.pl  or via post :

Al.Witosa 31 lok.8A

CH PANORAMA

00-710 Warszawa

If you are not a consumer, we are only liable to you for the amount of your order, within a year of the delivery of the goods.

The following provisions apply to consumers.

The goods being complained about should be sent to the following address:

Al.Witosa 31 lok.8A

CH PANORAMA

00-710 Warsaw

Due to a disadvantage, you can request:

• exchange of things for items free from defects,
• removing the defect,

or make a statement about:

• lowering the price,
• withdrawal from the contract - in the case of a significant defect.

We respond to you for defects found before the expiry of two years from the date of delivery of the item.

As a rule, you can report a complaint within one year from noticing the defect, but the time for lodging a complaint can not be completed before the expiry of the seller's liability period.

Consideration of your complaint (response to it) will take place within 14 days from the date we receive your complaint application.

You can find more information about the complaint in our Sales Regulations.